GDPR Compliance

Our Commitment to Data Protection

twisty-foam is committed to protecting your personal data in accordance with the General Data Protection Regulation (GDPR) and the UK Data Protection Act 2018. This page explains how we comply with data protection laws and your rights under GDPR.

Data Controller

For the purposes of data protection legislation, twisty-foam is the data controller responsible for your personal data.

Contact details:
Email: [email protected]
Address: 27 Gibson Street, Glasgow G12 8NU, United Kingdom

Lawful Basis for Processing

We process personal data under the following lawful bases:

• Consent: When you provide explicit consent for us to process your data for specific purposes
• Contract: When processing is necessary to fulfill a contract with you (such as program enrollment)
• Legitimate Interests: When we have a legitimate business interest that does not override your rights
• Legal Obligation: When we must process data to comply with legal requirements

Your Rights Under GDPR

You have the following rights regarding your personal data:

Right to Access

You have the right to request a copy of the personal data we hold about you.

Right to Rectification

You have the right to request correction of inaccurate or incomplete personal data.

Right to Erasure

You have the right to request deletion of your personal data in certain circumstances, such as when it is no longer necessary for the purposes for which it was collected.

Right to Restrict Processing

You have the right to request that we restrict processing of your personal data in certain circumstances.

Right to Data Portability

You have the right to receive your personal data in a structured, commonly used, and machine-readable format and to transmit it to another controller.

Right to Object

You have the right to object to processing of your personal data based on legitimate interests or for direct marketing purposes.

Rights Related to Automated Decision Making

You have the right not to be subject to decisions based solely on automated processing that produces legal effects or similarly significant effects. We do not engage in automated decision-making.

How to Exercise Your Rights

To exercise any of your rights under GDPR, please contact us at [email protected]. We will respond to your request within one month.

You also have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK supervisory authority for data protection issues.

ICO Contact Information:
Website: ico.org.uk
Helpline: 0303 123 1113

Data Retention

We retain personal data only for as long as necessary to fulfill the purposes for which it was collected, including:

• Program participant records: retained for 7 years after program completion for educational records and safeguarding purposes
• Marketing communications: retained until you unsubscribe or withdraw consent
• Website analytics: typically retained for 26 months
• Financial records: retained for 7 years to comply with UK tax law

Data Security

We implement appropriate technical and organizational measures to ensure a level of security appropriate to the risk, including:

• Encryption of data in transit and at rest
• Regular security assessments and updates
• Access controls and authentication measures
• Staff training on data protection
• Incident response procedures

International Data Transfers

We primarily store and process data within the United Kingdom and European Economic Area. If we transfer data outside these regions, we ensure appropriate safeguards are in place as required by GDPR.

Data Protection Officer

While we are not required to appoint a Data Protection Officer, our management team oversees compliance with data protection laws. For any data protection queries, please contact [email protected].

Changes to This Policy

We may update this GDPR compliance information from time to time. Any changes will be posted on this page with an updated revision date.